Privacy Policy

Use of this website is subject to the following terms and conditions which you are deemed to accept by continuing to browse these pages. If you do not agree to these terms and conditions, please leave this site now.

The LUNA Clinic does not sell, rent or loan any identifiable information regarding customers to any third party without your consent. Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

Use of information

As a user of our site, you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them. We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

• Name Address
• Telephone number
• Email address

Site & Content Personalisation

We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.

Analysis

Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service.

‘Cookies’

The LUNA Clinic use a feature of your Internet Web Browser called a ‘Cookie’ on our site. A Cookie is a file that your Web Browser places on your computer’s hard disc which allows us to help you get the best out of your visit to the site. The LUNA Clinic uses ‘Cookies’ to make accessing the site more convenient. The LUNA Clinic Cookie will remain on your hard disk indefinitely. Most browsers accept cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt. Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.

How to opt-out of receiving communications

If you would prefer to make your opt-out request in writing please send all correspondence to the following email address: info@thelunaclinic.com.

Your rights

In addition to The LUNA Clinic safeguards, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Links to external websites

The LUNA Clinic accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an “as is” basis with no warranty, express or implied, for the information provided within them.

Security

The LUNA Clinic treats all the data held with the utmost care and security. Any details you give will remain completely confidential.

MORE DETAILS

Please read it carefully to understand how your personal information will be treated. We will be the “controller” of the personal information which you provide to us or which we collect from you.

Personal information that we collect

We collect a range of personal information relating to you, including your:

• name;
• email address;
• telephone number;
• credit or debit card information and/or other payment information;
• delivery and billing address;
• IP address; and any other personal information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us.
  
  How we use your personal information

We use your personal information as follows:

• to maintain our relationship with you whilst you are a customer;
• to process orders and provide agreed goods and services to you;
• for invoicing, processing payments, account set up and maintenance, to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our products and services;
• for record keeping, statistical analysis and internal reporting and research purposes;
• to ensure data security and to provide you with access to secure areas of our Websites;
• to notify you about changes to our products and services; to decide on and notify you about price changes;
• to monitor the quality of our products and services;
• for logistical purposes, including to plan and log delivery routes;
• to investigate any complaint you make; to provide evidence in any dispute or anticipated dispute between you and us;
• to customise various aspects of our Websites to improve your experience;
• to pre-complete online forms on our Websites. For example, if you have provided an address when using one service, the Websites computers may automatically fill in that information on an order form for another service;
• as we may otherwise consider necessary to support the operation of our Websites;
• to obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes;
• to monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes
  
  Security

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL“ or “Secure Socket Layer“ technology) to encode personal information that you send to us through our Websites. SSL works by using a private key to encrypt data that‘s transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

Your rights

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

1. The right to be informed –You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement.
2. The right of access – You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used. This is so you’re aware and can check that we’re using your personal information in accordance with data protection law. We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights.
3. The right to rectification – You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. E.g. if we have the wrong date of birth or name for you.
4. The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.
5. The right to restrict processing – You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability – You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.
7. The right to object – You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by The LUNA Clinic or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.
8. Rights in relation to automated decision making and profiling – You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

Information for Website Cookies and Policies

Our Cookies Policy:

By using the The LUNA Clinic website you are accepting and giving us your consent as per our website policies. The LUNA Clinic website uses cookies and helps to provide you with a good experience when you browse our website and also allows us to improve our service. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this. Our website cookies which remain on your computer from various time span. Some expire at end of each session and other may remain for longer so that when you return to our Site, you will get a enhance user experience.

Analytical cookies. They allow us to understand number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Controller

For the purposes of the Data Protection Act, and the General Data Protection Regulation ((EU) 2016/679), the data controller is The LUNA Clinic. We do not sell, share personal information and take secure steps to keep personal information safe and to protect against loss, unauthorised access. However, the information via the internet is not completely secure. we will do our best to protect your information, we cannot guarantee the security of your data transmitted to the Site; any submission is at your own risk.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Security

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for.

Your rights

You have the right to ask us to correct any incorrect personal information we store about you, to delete personal information, or otherwise restrict our processing, or to receive an electronic copy of the personal information you provided to us. To ask for a copy of the information we hold, or to ask us to correct or otherwise alter our current processing, please email us

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request as per our procedures. We try to respond your requests within 30 days. It may take us longer than a month if your request is made several times.

Opting out

You can ask us to stop sending you promotional emails at any time, you can also email or phone us for this.

Managing Cookies:

HOW DO I OPT OUT OF COOKIES?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered.

CONTACTING US

The LUNA Clinic (UK) (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information that THE LUNA CLINIC (UK) Ltd holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us.

You can either contact: (+44)02031376093

Or, write to us at: info@thelunaclinic.com

Third Party Cookies:

When you visit The LUNA Clinic website you may notice some cookies that aren’t related to The LUNA Clinic. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

FURTHER INFORMATION ABOUT COOKIES

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org. If you’d like to opt out of cookies, please go to the Network Advertising Initiative website.

Please note that we’re not responsible for the content of external websites. Sometimes we’ll provide links to 3rd party websites. Each individual external websites may uses its own tracking cookies and the data taken is not confidential or interchangeable.